Terms of Service & Privacy Policy

1. Definitions

• "Paperclip" refers to the open-source orchestration software available under the MIT License at github.com/paperclipai/paperclip.
• "Paperclip Labs" refers to Paperclip Labs, Inc., the corporate entity that develops and operates commercial services built on or around the Paperclip project.
• "Services" refers to any hosted platform, API, telemetry backend, documentation site, website, or other service operated by Paperclip Labs.
• "User," "you," or "your" refers to any individual or entity accessing or using the Services or Paperclip software.
• "Content" refers to any data, code, text, logs, telemetry, configuration, or other material transmitted to, processed by, or generated through the Services.

2. Acceptance of Terms

By accessing or using any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

If you do not agree to these terms, you must discontinue use of the Services immediately. Your continued use of any Service constitutes ongoing acceptance of these terms as they may be amended from time to time.

3. Open-Source Software

The Paperclip open-source project is licensed under the MIT License. Nothing in these Terms of Service restricts, modifies, or supersedes the rights granted under that license with respect to the open-source codebase itself.

However, the Services operated by Paperclip Labs — including hosted infrastructure, APIs, telemetry collection, and proprietary features — are separate from the open-source project and are governed exclusively by these Terms of Service.

4. Use of Services

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You shall not:

• Use the Services to engage in any activity that is illegal, harmful, or fraudulent;
• Attempt to gain unauthorized access to any part of the Services, other accounts, or systems;
• Interfere with or disrupt the integrity, security, or performance of the Services;
• Reverse-engineer, decompile, or disassemble any proprietary component of the Services (this does not apply to the open-source project);
• Use the Services to transmit viruses, malware, or other harmful code;
• Resell, redistribute, or sublicense access to the Services without prior written authorization from Paperclip Labs.

5. Accounts and Access

Certain Services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorized use of your account.

Paperclip Labs reserves the right to suspend or terminate accounts that violate these terms or that pose a security risk to the Services or other users.

6. Content and Intellectual Property

You retain ownership of any Content you submit to the Services. By submitting Content, you grant Paperclip Labs a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute, display, and create derivative works from such Content for the purposes of operating, improving, and developing the Services and related products.

This license survives termination of your use of the Services for Content already processed or incorporated into aggregated or anonymized datasets.

Paperclip Labs retains all rights, title, and interest in and to the Services, including all proprietary technology, algorithms, models, improvements, aggregated insights, and derivative works developed using data collected through the Services.

7. Telemetry and Data Collection

The Services collect telemetry data to improve performance, reliability, and functionality. Telemetry may include:

• Anonymized telemetry: Usage patterns, performance metrics, error rates, and system health data that is collected automatically and does not identify individual users.
• Detailed telemetry (opt-in): Where users explicitly consent, the Services may collect additional data including full stack traces, agent run logs, configuration details, and operational metadata.

By enabling detailed telemetry, you grant Paperclip Labs the right to collect, store, process, analyze, and use such data for any purpose related to the operation, improvement, development, and commercialization of the Services and related products, including the training and improvement of machine learning models and algorithms.

Paperclip Labs may retain telemetry data for as long as reasonably necessary to fulfill the purposes described herein, subject to applicable legal requirements.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PAPERCLIP LABS SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PAPERCLIP LABS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU USE THE SERVICES AT YOUR OWN RISK.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM PAPERCLIP LABS OR THROUGH THE SERVICES, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PAPERCLIP LABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

IN NO EVENT SHALL PAPERCLIP LABS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO PAPERCLIP LABS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

10. Indemnification

You agree to indemnify, defend, and hold harmless Paperclip Labs and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; or (d) any Content you submit to the Services.

11. Modifications to Terms

Paperclip Labs reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting to this page with an updated effective date. Your continued use of the Services after any modification constitutes acceptance of the revised terms.

For material changes, we will make reasonable efforts to provide notice through the Services or via other communication channels. It is your responsibility to review these terms periodically.

12. Termination

You may stop using the Services at any time. Paperclip Labs may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice.

Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination shall survive, including but not limited to Sections 6, 7, 8, 9, 10, and 14.

13. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these terms or the Services shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association, with the arbitration conducted in English. The prevailing party shall be entitled to recover reasonable attorneys' fees and costs.

You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action.

14. General Provisions

• Entire Agreement: These terms constitute the entire agreement between you and Paperclip Labs regarding the Services and supersede all prior agreements and understandings.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: The failure of Paperclip Labs to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
• Assignment: Paperclip Labs may assign these terms or any rights hereunder without restriction. You may not assign these terms without our prior written consent.
• Force Majeure: Paperclip Labs shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control.

1. Scope

This Privacy Policy applies to all personal data and usage data collected by Paperclip Labs through the Services. It describes what data we collect, how we use it, how we protect it, and your rights with respect to that data.

This policy does not apply to third-party services, websites, or integrations that may be linked to or used in conjunction with the Services. We encourage you to review the privacy policies of any third-party services you use.

2. Data We Collect

We may collect the following categories of data:

• Account Information: Email address, name, organization, and authentication credentials when you create an account.
• Usage Data: Information about how you interact with the Services, including pages visited, features used, timestamps, and referral sources.
• Telemetry Data: Anonymized system health metrics, performance data, error rates, and aggregate usage statistics, collected automatically.
• Detailed Telemetry (opt-in only): Where you explicitly enable detailed telemetry, we may collect full stack traces, agent run logs, configuration data, operational metadata, and other diagnostic information.
• Device and Technical Data: Browser type, operating system, IP address, device identifiers, and similar technical information.
• Communications: Content of messages you send to us through support channels or feedback mechanisms.

3. How We Use Your Data

Paperclip Labs uses collected data for the following purposes:

• Operating, maintaining, and improving the Services;
• Analyzing usage patterns and system performance;
• Developing new features, products, and services;
• Training, improving, and evaluating machine learning models and algorithms;
• Generating aggregated, anonymized, or de-identified insights and analytics;
• Communicating with you about the Services, updates, and security notices;
• Detecting, preventing, and addressing technical issues, fraud, or security threats;
• Complying with legal obligations and enforcing our terms.

Anonymized and aggregated data derived from your use of the Services may be used by Paperclip Labs for any purpose, including commercial purposes, without restriction.

4. Data Sharing and Disclosure

Paperclip Labs does not sell your personal data. We may share data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Services, subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of Paperclip Labs, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your data may be transferred to the acquiring entity.
• With Your Consent: In any other circumstance where you have provided explicit consent.

5. Data Retention

Paperclip Labs retains data for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

Anonymized and aggregated data, which cannot be used to identify individual users, may be retained indefinitely for research, analytics, and product improvement purposes.

When data is no longer needed, it will be securely deleted or anonymized in accordance with our internal data management practices.

6. Data Security

We implement commercially reasonable technical, administrative, and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and for any actions taken through your account.

7. Your Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal data, including:

• The right to access personal data we hold about you;
• The right to request correction of inaccurate data;
• The right to request deletion of your personal data;
• The right to object to or restrict certain processing activities;
• The right to data portability;
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request in accordance with applicable law.

Please note that certain rights may be limited where we have a legitimate basis to continue processing your data (for example, legal compliance or the exercise of legal claims).

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States. By using the Services, you consent to the transfer of your data to jurisdictions that may have different data protection laws than your home jurisdiction.

9. Children's Privacy

The Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted to this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

If you have questions about these Terms of Service or Privacy Policy, please contact us:

Paperclip Labs, Inc.
Email: [email protected]
GitHub: github.com/paperclipai/paperclip